Thank you for choosing us! We strive to provide you with high-quality products and excellent customer service. Please read our refund policy carefully before purchasing to ensure a smooth and worry-free shopping experience.
1. Product quality issues
If the product you receive has any quality defects (e.g., damage, defects, or malfunctions), please contact our customer service within 30 days of receipt at support@magicwandstore.co.uk. After inspection, we will offer you a full refund or a free replacement , depending on the situation .
2. Non-returnable items
Due to the unique nature of adult products (e.g., massagers), we highly value your privacy and health safety. Therefore, the following applies:
1) Opened or used products cannot be returned or refunded.
2) Unopened, unused products in their original packaging are eligible for return.
We recommend checking that the product meets your needs before purchasing. We are always available to answer any questions you may have.
3. Unopened and unused products
If the product you received is unopened and unused, and the original tags and packaging are intact, you may request a return within 30 days of receipt. Returns must meet the following conditions:
1) Provide a valid order number or proof of purchase;
2) The product must be in its original condition, without any signs of use;
3) Items and packaging must be intact and in the condition in which you received them.
4. Return process
To initiate a return or to answer questions, please contact us at support@magicwandstore.co.uk and include the following information:
1) Order number;
2) Reason for return;
3) If you have any quality issues, please attach photos of the product.
Once approved, you will receive a return label and detailed return instructions. Unauthorized returns will not be accepted .
5. Return costs
1) Returns due to product quality issues : We will pay the return shipping costs.
2) Returns for other reasons : Return costs are the responsibility of the customer.
6. Refund process
Once we’ve received and inspected the returned item, we’ll refund your original payment method, provided the conditions are met. Processing time is 7-10 business days , but the exact processing time depends on your payment provider.
7. Important information
1) Due to increasing commercial abuse—such as deliberately ordering and then requesting a refund under the pretext of alleged quality defects—we do not accept returns for personal reasons (e.g., change of mind or differences in preferences unrelated to product quality).
If the packaging is only visually damaged, but the product itself is in perfect condition, we may offer partial compensation, depending on the case.
2) For hygiene and health reasons, opened or used adult products cannot be returned or refunded .
3) Please carefully consider whether the product meets your needs before ordering. We do not accept unreasonable refusals, returns without explanation, or any form of misuse.
4) Should a quality issue cause inconvenience, we will actively support you and take full responsibility for resolving the problem.
Do you have any questions about our returns or refund policy? Please feel free to contact us at support@magicwandstore.co.uk. We’ll be happy to help you quickly.
Thank you for your understanding and support!