Thank you for choosing us! We strive to provide you with a convenient and efficient shipping service.
Processing the order
All orders are shipped within 24 to 48 hours of placing the order.
The shipping method is selected based on your location and the best available service, including DHL eCommerce, USPS, or other suitable couriers.
We select the fastest and most reliable shipping options to ensure your order reaches you as quickly as possible.
If you would like your order delivered to a country that isn’t listed at checkout, no problem! Simply contact our customer service at support@magicwandstore.co.uk .
100% confidential
To protect your privacy, your order will always be shipped with 100% discretion and in neutral packaging. The packaging provides no indication of the contents. Furthermore, the name MagicWandStore.co.uk will not be mentioned on the packaging or the shipping label.
Your order will be shipped via DHL Parcel. International orders are handled by reliable local postal services. Under no circumstances can the delivery person link the item to the MagicWandStore.co.uk order.
Delivery time
Under normal circumstances, the estimated delivery time is 10 to 21 business days.
Please note that unforeseeable factors in the logistics and shipping process (e.g., customs clearance, weather conditions, or postal delays) may result in earlier or later deliveries.
We recommend checking your tracking information regularly once your order has been shipped.
Holidays and inventory levels
Shipping delays may occur if holidays are approaching or certain products are temporarily out of stock. These delays typically do not exceed one week. If you have not received a shipping confirmation by the third or fourth business day after placing your order, please contact our customer service team to check the status of your order.
You can contact us at support@magicwandstore.co.uk , and we will provide you with the latest information as soon as possible.
Shipment tracking
Every order is provided with a tracking number so you can check the current status of your package at any time.
After receiving the shipping confirmation, please use the provided tracking number to track your package on our shipping partner’s website.
Important instructions
- Please check the desired product variant and specifications carefully before payment.
- If changes to your order are necessary, they must be made within 2 hours of receiving the order.
- If a change is no longer possible after 2 hours, please contact us immediately at support@magicwandstore.co.uk and we will do our best to help you.
Once your order is received and processed in our fulfillment center, it is considered confirmed.
If shipping has already been initiated, your package may have already been shipped, even if the tracking number hasn’t been uploaded.
In this case, any returns must be processed according to our return policy.
Therefore, we ask you to carefully review your order information before purchasing.
If you have any questions or need further assistance, please contact us at support @magicwandstore.co.uk. We’ll be happy to help!